New Home Warranty Assistant Manager

Warranty · Woodstock, Georgia
Department Warranty
Employment Type Full Time Salary
Compensation Salary commensurate with experience

Job Title:                     New Home Warranty Assistant Manager

Department:              Operations

Job Purpose:              To assist the New Home Warranty Manager and other Windsong Team Members in developing and implementing strategies to improve the customer experience with Windsong Properties. To increase customer satisfaction survey results and improve referrals

 

Reports to:                  New Home Warranty Manager

 

About Windsong Properties, LLC:

Since 2003, Windsong Properties has set the Standard of Excellence for Active Adult Living in North Atlanta. The company was founded upon the idea that the transition from family home to empty nest should be an enjoyable and exciting experience focused on improving one's Quality of Life.

 

Windsong’s consistent growth is the result of continuous improvement of every aspect of our business and includes respect for our customers and our team. Our process-driven environment sets clear expectations and builds employee confidence. By placing our employees first, we create a level of integrity that transcends work relationships, so that both employees and customers feel like family. Our communities are in the northwest metro Atlanta area. 

The ideal candidates will possess these skills, requirements, and traits: 

  • Excellent communication skills, both oral and written
  • Detail oriented
  • Time Management
  • Organized
  • Sense of urgency to respond and follow through on task
  • Construction knowledge
  • Computer and internet literate
  • Excellent Excel, Word, Outlook and keyboard skills


Summary of responsibilities include:

  • Manages the Warranty Team to provide training, coaching, motivation and mentoring to ensure KPI’s are met or exceeded.
  • Assists the New Home Warranty Manager in assessing present and future needs, trends, problems and opportunities for the Warranty Department.
  • Oversee scheduling of post-closing walks to be conducted within the department.
  • Coordinate QC scheduling for homes prior to closing.
  • Oversee trade activities daily to ensure they are adhering to service schedules and scopes of work.
  • To take on such tasks and projects that may present themselves as an opportunity to
  • improve the customer experience with Windsong Properties.

 

Benefits include: Health Insurance, Dental & Vision Insurance, Life Insurance, Long Term Disability, Paid Holidays, PTO, and 401K with Company Match. 

 

Salary commensurate with experience.


Note to Job Seekers: Please reply to this posting by providing your resume and cover letter in PDF or Word format along with salary requirements. Your resume will be reviewed, and qualified candidates will be contacted.

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  • Location
    Woodstock, Georgia
  • Department
    Warranty
  • Employment Type
    Full Time Salary
  • Compensation
    Salary commensurate with experience